Shipping policy

SHIPPING POLICY – HAIRNILUXE

Processing Time

All orders are processed within 2–5 working days (excluding weekends and public holidays).

During peak periods or high demand, processing times may be slightly extended. We will always aim to dispatch your order as quickly as possible.

UK Shipping

🇬🇧

SHIPPING POLICY: Hairniluxe currently ships within the United Kingdom only. All orders are dispatched within 1-3 business days of payment confirmation. We ship via Royal Mail or equivalent tracked service.

Estimated delivery:

• Standard delivery — 2-5 business days after dispatch

All UK orders are shipped with tracking. You will receive your tracking details once your order has been dispatched.

International Shipping

🌍

Estimated delivery: 5–10 working days after dispatch

Please note:

Delivery times may vary depending on your location
Customs duties, taxes, or import fees (if applicable) are the responsibility of the customer

Tracking Your Order

Once your order has been shipped, you will receive a confirmation message with your tracking number.

Delays

While we aim to meet all delivery timeframes, Hairniluxe is not responsible for delays caused by:

Courier services
Customs processing
Incorrect shipping details

Incorrect Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is entered:

We are not liable for lost or misdelivered parcels
Additional shipping fees may apply for redelivery

Lost or Stolen Parcels

Once your order has been marked as delivered by the courier, Hairniluxe is not responsible for lost or stolen packages.

If you experience this issue, please contact the courier directly using your tracking number.

Order Issues

If there is an issue with your order, please contact us within 48 hours of delivery with:

Your order number
Clear photo/video evidence (if applicable)

For any shipping-related enquiries:

WhatsApp: +44 7876 062802
Instagram: @hairniluxe
email: hairniluxe@gmail.com