Terms of service

1. Returns & Refunds

Due to hygiene reasons, we do not accept returns or exchanges on any hair products that have been opened, worn, or tampered with.

Exceptions apply only if the item is faulty or significantly not as described.

Please refer to our full Refund Policy for detailed information.

2. Products & Disclaimer

All Hairniluxe wigs are made from 100% human hair. As this is a natural product:

We do not guarantee exact replication of styles shown.

3. Intellectual Property

All content on the Hairniluxe website and social media platforms — including images, videos, logos, and text — is the property of Hairniluxe.

This content may not be copied, reproduced, or distributed without prior written permission.

4. Limitation of Liability

Hairniluxe shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products.

Our total liability is strictly limited to the value of the product purchased.

5. Orders & Accuracy

Customers are responsible for ensuring all order details are correct at checkout, including shipping information.

We are not liable for delays or losses resulting from incorrect information provided by the customer.

6. Shipping

Delivery times are estimates and may vary due to courier delays or unforeseen circumstances.

Hairniluxe is not responsible for delays once orders have been dispatched.

7. Privacy

We are committed to protecting your personal information.

Please refer to our Privacy Policy for full details on how your data is collected, used, and stored.

8. Governing Law

These Terms of Service are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

9. Contact Us

If you have any questions regarding these terms, please contact us: